Contact
Boston College
Office of Student Services
Lyons Hall 103
140 Commonwealth Avenue
Chestnut Hill, MA 02467
Phone
617-552-3300 or 800-294-0294
Financial Aid
Students are assigned a counselor according to the first letter of their last name. The counselors' assigned alphabetical range will appear after their names. These assignments are subject to change.
Ebony Marsala, Director, Financial Aid
Deb Aaron, Associate Director, Financial Aid Compliance
Undergraduate Financial Aid
For questions about financial aid, please email studentservices@big5vn.com for assistance.
Graduate and Law Financial Aid
| Counselor | Caseload | Contact |
|---|---|---|
| Elaine Holloman Senior Assistant Director, Graduate and Law Financial Aid | A–F, S–Z | elaine.holloman@big5vn.com |
| Marsia Hill Kreaime Associate Director, Graduate and Law Financial Aid | G–R | marsia.hill@big5vn.com |
Student Employment
| Staff | Contact |
|---|---|
| Eriliza Guerrero-Andre Associate Director, Student Employment | eriliza.guerrero@big5vn.com |
| Kevin Casey, Student Employment Assistant | kevin.casey.2@big5vn.com |
Operations and Bursar
Chris Cordella, Director, Operations and Bursar, christopher.cordella@big5vn.com, 2-8645
Establishes policy, priorities, and direction for credit and collections, Information Services, student loans, and Student Services support areas.
Linda Malenfant, Associate Bursar, Cash Management, Collections, and Student Loans, linda.malenfant@big5vn.com, 2-0403
Responsible for implementing policy and procedures for Student Accounts and the Processing Support Area. Also responsible for recommending and implementing Student Account system changes. Ensures student accounts, payment systems, and billings are accurate and resolves any related issues.
Sandra Hovsepian, Assistant Director, Student Accounts and Cash Management, sandra.hovsepian@big5vn.com
Jenna Brown, Assistant Director, Student Account Programs, jenna.brown@big5vn.com, 2-3323
Responsible for managing student account projects, including refund approvals, medical insurance set-up and maintenance, alternative loan account reconciliation, and managing parking permit issuance.
Danny Ng, Assistant Director of Federal Loan Administration, danny.ng@big5vn.com, 2-3314
Student Account Receivables
Manage caseloads for collection and hold activity. Provide information and counseling on payment and deferral options for tuition.
Ted Hilli, Assistant Director, Student Account Receivables, theodore.hilli@big5vn.com, 2-4974
Responsible for the management and collection of tuition receivables accounts.
Amos Ettore, Credit and Collections Associate, amos.ettore@big5vn.com, 2-4571
Derek Michaels, Credit and Collections Associate, derek.michaels@big5vn.com, 2-0521
Lisa Perri, Accounting and Collections Associate, lisa.perri@big5vn.com, 2-2117
Anthony Raymond, Assistant Director of Campus-Based Loans, anthony.raymond.00@big5vn.com, 2-3369
Oversees the collection of funds for the Campus-Based Loan programs and assists with administration of the loan programs.
Please see below to find the correct contact for your caseload.
| Caseload | Contact |
|---|---|
| Undergraduate Students (CSOM, CSON, LSEHD, MCAS) Undergraduate students' last name: A–La | Lisa Perri |
| Undergraduate Students (CSOM, CSON, LSEHD, MCAS) Undergraduate students' last name: Le–Z | Derek Michaels |
| Undergraduate WCAS Undergraduate students' last name: A–La | Amos Ettore |
| Undergraduate WCAS Undergraduate students' last name: Le–Z | Ted Hilli |
| Messina College | Ted Hilli |
| Law School | Ted Hilli |
| Graduate Schools (CSOM, CSON, CSTM, LSEHD, MCAS, SSW, and WCAS) Graduate students' last name: A–La | Amos Ettore |
| Graduate Schools (CSOM, CSON, CSTM, LSEHD, MCAS, SSW, and WCAS) Graduate students' last name: Le–Z | Ted Hilli |
| Exchange Students Exchange students' last name: A–La | Lisa Perri |
| Exchange Students Exchange students' last name: Le–Z | Derek Michaels |
| Inactive Students | Ted Hilli |
Provide academic, financial, and auxiliary services to students, staff, and families. Maintain compliance with FERPA, explain loan policies and procedures, provide services related to student employment, financial aid, student accounts, process IDs, requests for parking permits, and answer questions concerning meal plans. You may contact the general student services staff at 2-3300.
Agnes Jordan, Associate Director, Student Support Services, agnes.jordan@big5vn.com
Mark Schuman, Assistant Director, Student Support Services, mark.schuman@big5vn.com
Matthew Meegan, Senior Student Services Associate, matthew.meegan@big5vn.com
Betina Rodriguez, Senior Student Services Associate, betina.rodriguez@big5vn.com
Cathy Samya, Senior Support Specialist, catherine.samya@big5vn.com
Jose Guillermo Cava, Student Services Associate, jose.cava@big5vn.com
Pamela Cugini-Giatras, Student Services Associate, pamela.cugini-giatras@big5vn.com
Shannon Fiske, Student Services Associate, shannon.fiske@big5vn.com
Oscar Gamon, Student Services Associate, oscar.gamon@big5vn.com
Alyssa Hallinan, Student Services Associate, alyssa.hallinan@big5vn.com
Terry Lepore, Student Services Associate, terrylynne.lepore@big5vn.com
Kyle Mascioli, Student Services Associate, mascioky@big5vn.com
Nadirah Mohan, Student Services Associate, mohannb@big5vn.com
Maureen Nunes, Student Services Associate, maureen.nunes@big5vn.com
Kathleen Packard, Student Services Associate, kathleen.packard@big5vn.com
Registar
Bryan Jones, University Registrar, bryan.jones.2@big5vn.com, 2-4943
Ursula DellaPorta, Associate Registrar, Curriculum Management and Classroom Scheduling, ursula.dellaporta@big5vn.com, 2-4739
Whitney Hoyle, Associate Registrar, Degree Audit, Graduation/Commencement, Athletics Compliance Officer, whitney.hoyle@big5vn.com, 2-2840
TBD, Associate Registrar, Academic Records, Registration, and Grading
TBD, Assistant Registrar, Transfer Articulation/Cross-Registration/Reporting
Walter Wrigley, Assistant Registrar, Curriculum Management and Scheduling, walter.wrigley@big5vn.com, 2-3318
Jenna Burke, Assistant Registrar, Records—Undergraduate CSOM, Lynch, CSON, WCAS, Graduate CSON and WCAS, Law School, Exam Op-Scanning and Production, burkeuk@big5vn.com, 2-4984
Jonathan Bernier, Assistant Registrar, Records—Graduate MCAS, Lynch, CSOM, CSTM and BCSSW, jonathan.bernier@big5vn.com, 2-4872
Karen Livingston, Assistant Registrar, Records—Undergraduate MCAS, karen.livingston@big5vn.com, 2-3157
Terry Riordan, Course Administration Specialist, theresa.riordan@big5vn.com, 2-3304
Student Information Systems
Jeff Beardsworth, Director, Student Information Services, jeffrey.beardsworth@big5vn.com
Greg Keswick, Associate Director, Student Information Services, gregory.keswick@big5vn.com
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on enrollment management and the Slate CRM implementation.
Julie Devi, Systems Support Analyst (temporary), julie.devi@big5vn.com
Manages the online course and advisor evaluation systems used by all students, faculty, and administrators. Provides implementation and post-implementation support for the Slate CRM project.
Keziban Tasci, Business Systems Analyst, Data Analyst, keziban.tasci@big5vn.com
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Academic and Enrollment Systems
Joyce Mappes, Associate Director, Academic and Enrollment Systems, joyce.lezberg@big5vn.com
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on financial aid, academic affairs, reporting, and legacy system support.
Candice Chrysostom, Associate Director, Academic & Enrollment Systems, candice.chrysostom@big5vn.com
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Edward Gee, Senior Business Systems Analyst, edward.gee.2@big5vn.com
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Leslie Maxin, Senior Business Systems Analyst, leslie.maxin@big5vn.com
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Kristen Songer, Senior Business Systems Analyst, kristen.adrien@big5vn.com
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Mat Thomas, Senior Business Systems Analyst, mathew.thomas.2@big5vn.com
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Christine Muller, Business Systems Analyst, christine.muller@big5vn.com
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Gillian Rolfsen, Student System Information Specialist, gillian.rolfsen@big5vn.com
Provides computer, data analytic support, and survey research for staff in Student Services.
Alicia Collins, Senior Data Analyst, alicia.collins.3@big5vn.com
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Student Financial Systems
Jeff Beardsworth, Interim Director, Student Financial Systems, jeffrey.beardsworth@big5vn.com
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on student financial systems.
Shafiq Sattar, Senior Business Systems Analyst, mohammad.sattar@big5vn.com
Diego Burbano, Business Systems Analyst, burbanod@big5vn.com, 2-3305
Responsible for the research and analysis of Student Financial Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Director and Administrative Support
Jen Mack, Executive Director, jennifer.mack@big5vn.com, 2-8015
Jane McGuire, Administrative Assistant—Human Resources, jane.mcguire@big5vn.com, 2-4972
Manages office operations including events, purchasing, payroll, hiring, student employees, budget, travel, and purchasing. Responds to subpoenas.
Project Management and Communications
Amy Scangarello, Director, Project Management and Communications, amy.gribaudo@big5vn.com, 2-2159
Joshua Bocher, Assistant Director, Communications, Office of Student Services, joshua.bocher@big5vn.com, 2-1494
Cristina Regis, Senior Communications Specialist, Office of Student Services, cristina.regis@big5vn.com, 2-4879